Lerch Properties Logo

Return to Home

Tenant Customer Service Survey

Please fill out the following form to let us know how we are doing.

The Lease Experience

Full Name

Email

Phone Number

How did you find the rental vacancy?

Describe the details of how you found us
List where or who for National Real Estate Websites, Current Tenant, or Other.

Was the staff helpful in explaining lease terms and conditions?

Did you feel like your personal information and money was handled securely??

How could the leasing process be improved?

Were all of your questions and concerns addressed?

How did the move-in process go? Were you provided with all the necessary information?

The Property


Property Address

Property City

How do you feel about the appearance and condition of the following areas of the property: Interior rooms, Exterior features, Appliances, Common areas, Safety features, and Parking

Describe any issues with the appearance or condition of the property.

Are there any in-unit amenities that you wish you had but don't?

Would you be willing to accept a rent-increase in exchange for this in-unit feature?
 Yes    No

The Management Team


Do you feel that management makes themselves available to help you and answer questions?

How responsive is management when you have a problem or question?

Do you feel that there is a good line of communication between you and management?

What is your perception of management’s service? Is management polite, friendly, and helpful?

Are there any areas you feel that our management team can improve on?


Maintenance Staff


Availability:

Responsiveness:

Problem resolution:

Communication & Friendliness

Have you contacted us for Maintenance Issues within the past 6 months?
 Yes    No


Maintenance Work


Do you feel like maintenance and work orders are handled well?

Are you able to submit maintenance requests with ease?

Are maintenance requests and work orders completed in a timely manner?

Have you ever had any issues with maintenance being completed in your unit?


Recomendation


Would you RECOMMEND Lerch Properties to those searching for an apartment or townhouse rental?
 Yes    No

Comment on Recommendation

Could we post your recommendation on our website?
 Yes    No